January 16th, 2019
Surveying your customers allows you to understand if your customers are happy or not. You can monitor what your customers are responding well to and what needs to be improved. However, just throwing together a simple Voice of the Customer survey is not going to yield the answers that you require to stay ahead of the competition. It is crucial to ask the right questions to the right people, at the right time.
January 9th, 2019
Hello 2019! Now’s the perfect time to examine your current CX strategy and to start planning for the year ahead.
December 19th, 2018
Now that 2018 is coming to a close, it’s time to look forward and assess some of the trends that are likely to have an impact on the customer experience world. Below are our top four trends that will make an impact on the customer experience landscape in 2019.
December 13th, 2018
With the year drawing to a close, what trends and technologies have characterised the past 12 months in the world of CX?
December 6th, 2018
Even in an age of digitalisation, we are seeing increasing demand for face-to-face research; the need for personal interactions to truly understand consumer views is still valued as a key methodology within the research toolkit.
November 27th, 2018
Having engaged employees can greatly benefit your organisation. Engaged employees take a vested interest in the success of the business – they feel their efforts are mirrored in the success of the organisation and understand their role in creating that success.
November 20th, 2018
Concept testing is a valuable step to identify perceptions, wants and needs associated with a product or service; it allows an investigation to take place to understand potential consumers’ reactions to a proposed product or service, before introducing it to market.
November 15th, 2018
Listening to customers has never been more important. While there's no shortage of research proving the value of a differentiated CX, it can be challenging to prove the ROI. If you missed our recent webinar about this topic, don’t fear, these three key take aways below can help you get started in the right direction.
November 15th, 2018
Watermelon Research, part of Chime’s VCCP Partnership, today announced its new senior management team, led by their recently promoted CEO Mark Squires. The announcement follows last month’s successful consolidation and restructuring of Facts International and Opinion Leader under the Watermelon brand.
November 8th, 2018
The brands that deliver an exceptional customer experience run a customer centric organisation with the customer in mind at every stage of the journey.
So how do we drive this ideal customer centric organisation?
“Listening to customers can identify opportunities, avoid mistakes and positively impact word of mouth...”
Mark Squires, Chief Executive - Watermelon
Getting you setup on a demo account is as easy as 1-2-3. Just fill out this short form and one of our friendly consultants will get in touch to get the melon rolling!