Our point of view Articles and research written by some of our lovely melons. Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 21/09/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 21/09/2026 Can You Really Be Customer-Centric If Nobody Outside the CX Team Sees the Customer Feedback? Read More Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 09/09/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 09/09/2026 Who Actually Uses Canvas? Read More Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 07/08/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 07/08/2026 Considering a New VoC Platform? Five Most Common Questions… Read More Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 22/06/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 22/06/2026 How Canvas Applies AI to Solve Real VoC Challenges Read More Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 19/05/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 19/05/2026 Why Most VoC Programmes Fail in the First Year Read More Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 30/03/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 30/03/2026 Top Client Challenges: Tracking and Adapting to Changing Customer Expectations Read More Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 23/03/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 23/03/2026 Top Client Challenges: Proving the Impact of CX Initiatives Read More Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 02/03/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 02/03/2026 Top Client Challenges: Optimising CX Measurement on a Reduced Budget Read More Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 23/02/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 23/02/2026 Top Client Challenges: Integrating AI With Real Business Value Read More Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 10/02/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 10/02/2026 Top Client Challenges: Unifying Organisational Silos Around the Customer Read More Voice of the Customer, Indexing, Canvas Sophie Stanhope 29/01/2026 Voice of the Customer, Indexing, Canvas Sophie Stanhope 29/01/2026 In Conversation with Darshana Geeganage: Explaining the Canvas Index Read More Voice of the Customer, Indexing, Canvas Sophie Stanhope 25/11/2025 Voice of the Customer, Indexing, Canvas Sophie Stanhope 25/11/2025 In Conversation with Mark Squires: All About the Canvas Index Read More Voice of the Customer, CX Platform, Canvas Sophie Stanhope 06/11/2025 Voice of the Customer, CX Platform, Canvas Sophie Stanhope 06/11/2025 From Software Buyers to Software Builders Read More Voice of the Customer, CX Platform, Canvas Sophie Stanhope 23/10/2025 Voice of the Customer, CX Platform, Canvas Sophie Stanhope 23/10/2025 Client Spotlight Webinar Highlights: In Conversation with James Rayment from PGL Beyond Read More Voice of the Customer, CX Platform, Canvas Sophie Stanhope 13/10/2025 Voice of the Customer, CX Platform, Canvas Sophie Stanhope 13/10/2025 Qualtrics Acquires PG Forsta Read More Voice of the Customer, CX Platform, Canvas Sophie Stanhope 21/08/2025 Voice of the Customer, CX Platform, Canvas Sophie Stanhope 21/08/2025 Navigating the Headaches of Switching CX Platforms in Practice Read More Voice of the Customer, CX Platform, Canvas Sophie Stanhope 04/08/2025 Voice of the Customer, CX Platform, Canvas Sophie Stanhope 04/08/2025 How to Navigate the 5 Biggest Headaches of Switching CX Platforms Read More Voice of the Customer, CX Platform, Canvas, AI, CX Strategy Sophie Stanhope 26/06/2025 Voice of the Customer, CX Platform, Canvas, AI, CX Strategy Sophie Stanhope 26/06/2025 AI is Transforming the World of CX - Brands Need to Lean In or Fall Behind Read More Voice of the Customer, CX Platform, Canvas Sophie Stanhope 10/06/2025 Voice of the Customer, CX Platform, Canvas Sophie Stanhope 10/06/2025 Customer Service Really is Getting Worse Read More Voice of the Customer, CX Platform, Canvas Sophie Stanhope 27/05/2025 Voice of the Customer, CX Platform, Canvas Sophie Stanhope 27/05/2025 In Conversation with Richard: The Vision for Canvas Read More Older Posts
Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 21/09/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 21/09/2026 Can You Really Be Customer-Centric If Nobody Outside the CX Team Sees the Customer Feedback? Read More
Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 09/09/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 09/09/2026 Who Actually Uses Canvas? Read More
Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 07/08/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 07/08/2026 Considering a New VoC Platform? Five Most Common Questions… Read More
Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 22/06/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 22/06/2026 How Canvas Applies AI to Solve Real VoC Challenges Read More
Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 19/05/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 19/05/2026 Why Most VoC Programmes Fail in the First Year Read More
Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 30/03/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 30/03/2026 Top Client Challenges: Tracking and Adapting to Changing Customer Expectations Read More
Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 23/03/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 23/03/2026 Top Client Challenges: Proving the Impact of CX Initiatives Read More
Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 02/03/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 02/03/2026 Top Client Challenges: Optimising CX Measurement on a Reduced Budget Read More
Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 23/02/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 23/02/2026 Top Client Challenges: Integrating AI With Real Business Value Read More
Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 10/02/2026 Voice of the Customer, Canvas, CX Expertise Sophie Stanhope 10/02/2026 Top Client Challenges: Unifying Organisational Silos Around the Customer Read More
Voice of the Customer, Indexing, Canvas Sophie Stanhope 29/01/2026 Voice of the Customer, Indexing, Canvas Sophie Stanhope 29/01/2026 In Conversation with Darshana Geeganage: Explaining the Canvas Index Read More
Voice of the Customer, Indexing, Canvas Sophie Stanhope 25/11/2025 Voice of the Customer, Indexing, Canvas Sophie Stanhope 25/11/2025 In Conversation with Mark Squires: All About the Canvas Index Read More
Voice of the Customer, CX Platform, Canvas Sophie Stanhope 06/11/2025 Voice of the Customer, CX Platform, Canvas Sophie Stanhope 06/11/2025 From Software Buyers to Software Builders Read More
Voice of the Customer, CX Platform, Canvas Sophie Stanhope 23/10/2025 Voice of the Customer, CX Platform, Canvas Sophie Stanhope 23/10/2025 Client Spotlight Webinar Highlights: In Conversation with James Rayment from PGL Beyond Read More
Voice of the Customer, CX Platform, Canvas Sophie Stanhope 13/10/2025 Voice of the Customer, CX Platform, Canvas Sophie Stanhope 13/10/2025 Qualtrics Acquires PG Forsta Read More
Voice of the Customer, CX Platform, Canvas Sophie Stanhope 21/08/2025 Voice of the Customer, CX Platform, Canvas Sophie Stanhope 21/08/2025 Navigating the Headaches of Switching CX Platforms in Practice Read More
Voice of the Customer, CX Platform, Canvas Sophie Stanhope 04/08/2025 Voice of the Customer, CX Platform, Canvas Sophie Stanhope 04/08/2025 How to Navigate the 5 Biggest Headaches of Switching CX Platforms Read More
Voice of the Customer, CX Platform, Canvas, AI, CX Strategy Sophie Stanhope 26/06/2025 Voice of the Customer, CX Platform, Canvas, AI, CX Strategy Sophie Stanhope 26/06/2025 AI is Transforming the World of CX - Brands Need to Lean In or Fall Behind Read More
Voice of the Customer, CX Platform, Canvas Sophie Stanhope 10/06/2025 Voice of the Customer, CX Platform, Canvas Sophie Stanhope 10/06/2025 Customer Service Really is Getting Worse Read More
Voice of the Customer, CX Platform, Canvas Sophie Stanhope 27/05/2025 Voice of the Customer, CX Platform, Canvas Sophie Stanhope 27/05/2025 In Conversation with Richard: The Vision for Canvas Read More
