Expertise

Meet the face behind the tech. We’re a team of hands-on customer experience experts, fully invested in your success.

We make your life easier by being flexible, helpful and always willing to roll our sleeves up and get our hands dirty! - feel like the statement above is enough, maybe remove this paragraph.

  • Mark Squires

    Founder + CEO

  • A woman with long brown hair wearing a black blazer and white shirt, standing indoors with a neutral expression.

    Laura Saupin

    General Manager

  • Smiling older man with white hair and beard wearing a pink shirt, standing in a well-lit indoor setting.

    Nick Lamb

    Chairman

  • Smiling man indoors with short hair and a beard, wearing a green shirt, standing in front of a softly lit wall.

    Richard Rowley

    Chief Technology Officer

  • Smiling woman with brown hair in a black shirt, standing indoors with soft lighting.

    Sophie Stanhope

    Director

  • A man with a beard wearing a green plaid shirt stands in front of a softly lit wall.

    Mark Barrett

    Director

  • A man with short brown hair and a beard wearing a light-colored shirt, standing indoors with soft lighting in the background.

    Lucas Spicer

    Creative Developer

  • Woman with long brown hair and glasses smiling indoors

    Lydia Fellows

    Director

  • Man wearing glasses and a blue shirt stands indoors with a blurred background.

    Tom Boyle

    Director

  • Smiling man in a white shirt standing indoors with a blurred background.

    Spencer Wood

    Chief Information Officer

  • Middle-aged man wearing a light blue polo shirt, standing indoors with soft lighting.

    Matthew Jayne

    Senior Developer

  • Person with a beard and glasses, wearing a plaid shirt, smiling indoors with blurred background.

    Zac McChesney

    Back End Developer

  • A man wearing a white shirt, smiling in a well-lit indoor setting.

    Liam Padgett

    Senior Support Engineer

  • Person smiling, wearing glasses and a floral embroidered sweater, with a blurred whiteboard in the background.

    Alana Hicks

    Insight Director (Aus)

  • A person smiling and leaning against a tree outside with greenery in the background, wearing a dark green t-shirt.

    Stephen Soco

    Project Manager (Aus)

  • Man in black t-shirt leaning against tree in outdoor setting.

    Mitchell Evans

    Project Director (Aus)

  • A man with a beard and glasses smiling indoors, wearing a blue button-up shirt.

    Alex Barrow-Williams

    Sales Director

Support made simple

We understand that every brand is at a different stage in their Voice of the Customer journey. Some want a partner every step of the way, others just need a sounding board or the occasional bit of technical help. That’s why we’re flexible, not only in how we work, but also in how provide support.

Whether you want the full package or just a helping hand when needed, we’ll meet you wherever you are and help you get wherever you need to be. - feel like this paragraph isn’t needed

Great brands stick with great partners.

8 years

On average, our clients work with us for over 8 years.

Brilliant feedback from our brilliant clients

“In my 30 years in financial services, I have not had as strong a partner as we have with Watermelon. They engaged in learning our business immediately and grew to know us so well are now finishing our sentences! They listen, they take action and act with a sense of urgency, we never need to follow up!”

Insurance Provider

“Having that closeness with the Watermelon team allows me to feel reassured that things are happening, that the ball isn’t being dropped and I can happily leave the team to go away and work on something and it will get done to a high standard.”

PGL

“It always seems like everything isn't any additional effort or cost, you never push back like some other agencies who say 'oh we'll have to charge you for this or that."

Samworth Brothers

The melon team

We’re a bunch data-loving, action-orientated, solution-minded geeks who thrive on making great things happen.

Flexibility is what we're all about. We love a challenge, and we believe in finding solutions and never saying no, unless we’ve exhausted all options.

Delete this section doesn’t really add anything

Our Values

We’ll be honest, we’re not for everyone. Our ideal client is someone who works in a small to medium-sized organisation, with a passion for change and continuous improvement, rather than just ticking boxes or chasing numbers.

We live and breathe our values – if these sound like a bit of you then please get in touch. delete this paragraph. Maybe rethink the “not for everyone” bit and small / medium re phrased.

We have always challenged the status quo

We started out in 2012 with a bold mission: to bridge the gap between research and technology. Initially, we combined our deep expertise with third-party software to deliver the best of both worlds to our clients. But we didn’t stop there.

Fast forward to today and we’ve flipped the script. We’ve ditched the middlemen, along with their rigid contracts, gimmicky add-ons, hidden fees and pre-packaged solutions, and built our own CX tech from the ground up. We’ve gone from bridging the gap to closing it entirely by becoming the supplier we always wanted but couldn’t find in the market.

In true Watermelon style, we didn’t let “that’s just the way things are done” stand in our way. Because why just bridge a gap when you can blaze a new trail? - feel like we don’t need this paragraph.