Meet the team 👩‍💻 behind the tech ✨

We’re passionate, hands-on customer experience experts, fully invested in your success.

Say hi

  • Mark Squires

    Chief Executive Officer

  • Smiling older man with white hair and beard wearing a pink shirt, standing in a well-lit indoor setting.

    Nick Lamb

    Chairman

  • A woman with long brown hair wearing a black blazer and white shirt, standing indoors with a neutral expression.

    Laura Saupin

    General Manager

  • Smiling man in a white shirt standing indoors with a blurred background.

    Spencer Wood

    Chief Information Officer

  • Smiling man indoors with short hair and a beard, wearing a green shirt, standing in front of a softly lit wall.

    Richard Rowley

    Chief Technology Officer

  • Paul Twite

    Chief Revenue Officer

  • Sam Burgess

    Managing Director (Aus)

  • Smiling woman with brown hair in a black shirt, standing indoors with soft lighting.

    Sophie Stanhope

    Director

  • David Calado Nunes

    Director

  • A man with a beard wearing a green plaid shirt stands in front of a softly lit wall.

    Mark Barrett

    Director

  • Woman with long brown hair and glasses smiling indoors

    Lydia Fellows

    Director

  • A man with a beard and glasses smiling indoors, wearing a blue button-up shirt.

    Alex Barrow-Williams

    Director

  • Man wearing glasses and a blue shirt stands indoors with a blurred background.

    Tom Boyle

    Director

  • Toby Williams

    Director

  • David Dinh

    Director

  • Man in black t-shirt leaning against tree in outdoor setting.

    Mitchell Evans

    Director (Aus)

  • Person smiling, wearing glasses and a floral embroidered sweater, with a blurred whiteboard in the background.

    Alana Hicks

    Director (Aus)

  • Darshana Geeganage

    Director (Aus)

  • Sophie Rudkin

    Consultant

  • Georgia Knight

    Consultant

  • Blue Mitchell

    Consultant

  • Dilek Kunduz-Kara

    Consultant

  • Omar Shivji

    Consultant

  • Louise Naraine

    Consultant

  • A person smiling and leaning against a tree outside with greenery in the background, wearing a dark green t-shirt.

    Stephen Soco

    Consultant (Aus)

  • Middle-aged man wearing a light blue polo shirt, standing indoors with soft lighting.

    Matthew Jayne

    Developer

  • Person with a beard and glasses, wearing a plaid shirt, smiling indoors with blurred background.

    Zac McChesney

    Developer

  • A man with short brown hair and a beard wearing a light-colored shirt, standing indoors with soft lighting in the background.

    Lucas Spicer

    Developer

  • Sergie Arruda

    Developer

  • A man wearing a white shirt, smiling in a well-lit indoor setting.

    Liam Padgett

    Information Services & Security 

How we work

We are a data-driven, action-orientated team that thrives on delivering high-impact results. Flexibility is what we're all about. We love a challenge, finding solutions and never saying no, unless we’ve exhausted all options.

Support made simple

We understand that every brand is at a different stage in their Voice of the Customer journey. Some want a partner every step of the way, others just need a sounding board or the occasional bit of technical help. That’s why we’re flexible, not only in how we work, but also in how provide support.

8 Years

Great brands stick with great partners. On average, our clients have worked with us for 8 years and counting…

Brilliant feedback from our brilliant clients

“I was happy to move a tracking study that had all that history behind it and it’s been excellent service since then.”

Utilities

“Having that closeness with the Watermelon team allows me to feel reassured that things are happening, that the ball isn’t being dropped and I can happily leave the team to go away and work on something and it will get done to a high standard.”

Travel and Tourism

“It always seems like everything isn't any additional effort or cost, you never push back like some other agencies who say 'oh we'll have to charge you for this or that."

FMCG

Our Values

We live and breathe our values. They define who we are and the clients that work with us. Our ideal client is someone with a passion for change and continuous improvement, rather than just ticking boxes or chasing numbers.

We have always challenged the status quo

We started out in 2012 with a bold mission: to bridge the gap between research and technology. Initially, we combined our deep expertise with third-party software to deliver the best of both worlds to our clients. But we didn’t stop there.

Fast forward to today and we’ve flipped the script. We’ve ditched the middlemen, along with their rigid contracts, gimmicky add-ons, hidden fees and pre-packaged solutions, and built our own CX tech from the ground up. We’ve gone from bridging the gap to closing it entirely by becoming the supplier we always wanted but couldn’t find in the market.

Get in touch