SMS
SMS surveys are great for engaging customers in the moment.
SMS surveys can be issued instantly, whilst an experience is still fresh in the mind. This results in fast response times, high response rates, greatest recall and accurate feedback.
SMS surveys work either via a conversational style back and forth messaging approach for questions and answers, or by sending a link to an online survey, which automatically renders to the customer’s device.
SMS surveys are short and simple for customers to complete, at a time convenient for them.
SMS feedback provides a quick read on key customer experience measures and can identify issues as they begin to emerge so you can take action before they escalate.
The abundance of mobile phones makes SMS surveying an effective way to contact large numbers of customers, irrespective of their location.
