Online
Online surveys are an effective way to capture feedback across a number of channels. Beyond email invitations, online surveys can be embedded in websites, apps, SMS, webchat and chatbots.
We design online surveys around your design guidelines so it feels like a perfect, seamless brand experience and use official and custom domains, so customers trust the source of the invitation.
All our surveys are fully optimised for all device types. Innovation drives our aim for increased engagement and accessibility.
Online surveys provide greatest flexibility on the type of feedback that can be captured, ranging in length to support quick, short transactional pulse-style surveys, to detailed deep dives.
We optimise the use of experience metrics and unstructured feedback such as audio, video and text to engage participants. Online surveys are quick and easy for the user to complete and can be taken at their convenience, on their schedule, at their pace.
