We enable you to instantly act on customer feedback and respond to recurring business issues.
Listen.
Alerts are sent to your team when customers require further support and escalate as required. Our Closed Loop Feedback tools facilitate recontacting customers to resolve their issues and log outcomes.
Learn.
Closed Loop Feedback activity is aggregated to identify best practice recovery methods and root causes of customer frustration, to proactively tackle problem areas and improve processes.
Leverage.
We encourage sharing of best working practice across your business, engaging colleagues in discussions to share success stories and creating Performance Improvement Plans.
