We create CX solutions that drive business change.
Our tried and tested approaches combine in-the-moment feedback with action-focused, real-time reporting technology.
Through careful consideration of the benefits of different methodologies, our specialists provide expert recommendation on the most effective approaches to engage with customers, maximise participation, and ensure quality customer feedback is received.
As trusted advisors, we partner with clients and provide guidance on what matters most to customers, carefully designing Voice of the Customer programmes to measure experiences across journeys, channels and touchpoints to deliver strategic insights that activate business change.
Watermelon’s Dashboard and Analytics modules offer clients the opportunity to get the greatest value from their data in order to create clear and impactful customer experience strategies.
At Watermelon our goal is to enable our clients to act on customer feedback and drive change. Our closed loop feedback module is designed with your business in mind, alerting you when customers require further attention.
What people are saying
“I would recommend Watermelon in a heartbeat. They are reliable, trustworthy, and deliver fantastic quality outcomes. And they manage the relationship in a wonderful way. I couldn’t ask for better.”
— A major high street bank