Meet the face 😀 behind the tech. We’re a team of hands-on customer experience experts, fully invested in your success ⭐️

We make your life easier by being flexible, helpful and always willing to roll our sleeves up and get our hands dirty!

Say hello!

  • Mark Squires

    Founder + CEO

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    Laura Saupin

    General Manager

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    Nick Lamb

    Chairman

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    Richard Rowley

    Chief Technology Officer

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    Sophie Stanhope

    Director

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    Mark Barrett

    Director

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    Lucas Spicer

    Creative Developer

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    Lydia Fellows

    Director

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    Tom Boyle

    Director

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    Spencer Wood

    Chief Information Officer

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    Matthew Jayne

    Senior Developer

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    Zac McChesney

    Back End Developer

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    Liam Padgett

    Senior Support Engineer

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    Alana Hicks

    Insight Director (Aus)

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    Stephen Soco

    Project Manager (Aus)

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    Mitchell Evans

    Project Director (Aus)

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    Alex Barrow-Williams

    Sales Director

Support made simple

We understand that every brand is at a different stage in their Voice of the Customer journey. Some want a partner every step of the way, others just need a sounding board or the occasional bit of technical help. That’s why we’re flexible, not only in how we work, but also in how provide support.

So whether you want the full package or just a helping hand when needed, we’ll meet you wherever you are and help you get wherever you need to be.

  • Management & Admin

  • R&D

  • Technical Support

  • Client Support

Great brands stick with great partners.

8 years

On average, our clients work with us for over 8 years, so we must be doing something right!

Brilliant feedback from our brilliant clients…

“In my 30 years in financial services, I have not had as strong a partner as we have with Watermelon. They engaged in learning our business immediately and grew to know us so well are now finishing our sentences! They listen, they take action and act with a sense of urgency, we never need to follow up!”

Insurance Provider

“Having that closeness with the Watermelon team allows me to feel reassured that things are happening, that the ball isn’t being dropped and I can happily leave the team to go away and work on something and it will get done to a high standard.”

PGL

“It always seems like everything isn't any additional effort or cost, you never push back like some other agencies who say 'oh we'll have to charge you for this or that."

Samworth Brothers

The melon team

We’re a bunch data-loving, action-orientated, solution-minded geeks who thrive on making great things happen.

Flexibility is what we're all about. We love a challenge, and we believe in finding solutions and never saying no, unless we’ve exhausted all options.

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Our Values

We’ll be honest, we’re not for everyone. Our ideal client is someone who works in a small to medium-sized organisation, with a passion for change and continuous improvement, rather than just ticking boxes or chasing numbers.

We live and breathe our values – if these sound like a bit of you then please get in touch. delete this line

We have always challenged the status quo

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We started out in 2012 with a bold mission: to bridge the gap between research and technology. Initially, we combined our deep expertise with third-party software to deliver the best of both worlds to our clients. But we didn’t stop there.

Fast forward to today and we’ve flipped the script. We’ve ditched the middlemen, along with their rigid contracts, gimmicky add-ons, hidden fees and pre-packaged solutions, and built our own CX tech from the ground up. We’ve gone from bridging the gap to closing it entirely by becoming the supplier we always wanted but couldn’t find in the market.

In true Watermelon style, we didn’t let “that’s just the way things are done” stand in our way. Because why just bridge a gap when you can blaze a new trail?