VOICE OF THE CUSTOMER SOFTWARE FOR HEALTHCARE
Fix the things that patients actually care about.
Canvas helps healthcare providers understand patient experiences, prioritise improvements and deliver better care.
Healthcare has never been under more pressure.
Patients expect healthcare to feel connected, compassionate and easy to navigate.
But long waits, poor communication and fragmented services create frustration at every stage of the journey.
The problem isn't a lack of patient feedback, it's knowing where care is breaking down and what to improve first.
The reality of healthcare today.
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Every delay matters
Whether it's booking an appointment, waiting for test results or receiving follow-up care, poor communication creates anxiety and erodes confidence.
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Complex patient journeys
Patients experience one journey, not ten separate departments. When information doesn't flow between services, patients can feel forgotten.
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Trust takes time to build
Healthcare is deeply personal and one poor experience can undermine confidence in an entire service.
Great experiences build trust, support better care and improve patient outcomes.
Why healthcare providers use Canvas.
Patient feedback shouldn't just tell you what happened.
It should tell you where patients are struggling, what's creating unnecessary pressure for staff and where improvements will have the biggest impact.
Canvas helps healthcare providers identify the operational issues that matter most across the patient journey.
Whether patients struggle to access appointments, experience poor communication or feel unsupported after discharge, Canvas helps you prioritise the improvements that enhance patient experience, support staff and improve service delivery.
How Canvas works.
Canvas captures feedback across every stage of the patient journey and brings it together in one place.
AI-powered text analytics uncovers recurring themes and emerging issues. Driver analysis shows what's shaping patient behaviour. Real-time alerts flag problems before they become bigger ones.
Traditional VoC platforms collect feedback. Canvas helps you decide what to do next.
Instead of spending hours digging through dashboards, your teams get clear priorities and practical next steps.
The result? Less time analysing, more time improving care.
Security without compromise.
Healthcare organisations handle some of the most sensitive data there is. Security, governance and patient confidentiality aren't optional.
Canvas is built with security at its core, helping healthcare organisations improve patient experience while keeping sensitive data protected and teams in control.
Integration made simple.
“Simple integration” is usually anything but. It drags on for months, costs more than it should and comes with a long list of conditions before anything even starts.
We’ve been on the receiving end of that and it’s frustrating. So we do it differently.
We work with what you've got
Your patient records, CRM, GP systems. Canvas works with your existing tech stack, not against it.
No unrealistic playbooks
We don’t expect a “perfect” data environment. We find the most direct route into your platform and deliver actionable insights.
Practical over painful
Our integrations are designed to work in the real world - functional, sensible and fast. You’ll be up and running in days not months.
Say no to legacy tax.
Healthcare is complex enough. Your VoC programme shouldn’t make things worse.
A lot of platforms are complex, expensive and packed with features no one actually uses. You end up paying for overhead, not value.
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Nothing you don't need
No need for another dashboard if you don’t want one. We fit into your existing setup.
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ROI from the off
Typically around half the cost of larger providers. No unnecessary extras.
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Security at the core
Data stays where it should and your team stays in control, always.
Who uses Canvas?
Patient experience isn't owned by one team.
Canvas helps teams across Patient Experience, Clinical Services, Operations, Digital, Quality Improvement and Communications understand where patients are struggling and which improvements will have the biggest impact.
So whether you're improving access to appointments, reducing communication gaps, improving discharge experiences or streamlining referrals, everyone is working towards better patient care.