VOICE OF THE CUSTOMER SOFTWARE FOR UTILITIES
Fix the things that customers actually care about.
Canvas helps utility providers understand customer expectations, prioritise improvements and deliver better services.
Customer expectations are changing.
Customers expect utility services to be reliable, easy to manage and simple to understand. Whether they're reporting an outage, paying a bill or contacting support, every interaction shapes how they feel about your organisation.
In one of the most highly regulated industries, understanding and responding to customer expectations has never been more important.
The problem isn't a lack of customer feedback, it’s knowing what actually matters and what to fix first.
The reality of utilities today.
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Reliability is everything
Customers rarely notice when everything works as it should. But when services are disrupted, expectations for fast resolutions and clear communication couldn't be higher.
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Communication matters
Whether it's a planned outage, an unexpected interruption or a confusing bill, how you communicate often shapes the customer experience just as much as the issue itself.
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Regulation raises the bar
Customers expect better experiences, and regulators expect you to prove you're delivering them. Staying ahead means listening continuously, not just during reporting cycles.
Better services build customer confidence, strengthen trust and improve satisfaction.
Why utility providers use Canvas.
Customer feedback shouldn't just tell you what happened.
It should tell you where customers are struggling, what's driving unnecessary demand and which improvements will have the biggest operational impact.
Canvas helps you identify the issues that matter most across the customer journey.
Whether customers struggle to understand bills, become frustrated by long response times or find digital services difficult to use, Canvas helps you prioritise the improvements that increase customer satisfaction, strengthen trust and improve operational efficiency.
How Canvas works.
Canvas captures feedback across every stage of the customer journey and brings it together in one place.
AI-powered text analytics uncovers recurring themes and emerging issues. Driver analysis shows what's influencing customer behaviour. Real-time alerts flag problems before they become bigger ones.
Traditional VoC platforms collect feedback. Canvas helps you decide what to do next.
Instead of spending hours digging through dashboards, your teams get clear priorities and practical next steps.
The result? Less time analysing, more time fixing.
Built for regulated environments.
Utility providers operate in highly regulated environments where customer insight plays an increasingly important role.
Canvas helps you continuously understand customer expectations, identify emerging issues and support evidence-based decision making, while keeping customer data secure and your teams in control.
Integration made simple.
“Simple integration” is usually anything but. It drags on for months, costs more than it should and comes with a long list of conditions before anything even starts.
We’ve been on the receiving end of that and it’s frustrating. So we do it differently.
We work with what you've got
Your CRM, billing systems, customer service platforms and operational systems. Canvas works with your existing technology, not against it.
No unrealistic playbooks
We don’t expect a “perfect” data environment. We find the most direct route into your platform and deliver actionable insights.
Practical over painful
Our integrations are designed to work in the real world - functional, sensible and fast. You’ll be up and running in days not months.
Say no to legacy tax.
Utilities is complex enough. Your VoC programme shouldn’t make things worse.
A lot of platforms are complex, expensive and packed with features no one actually uses. You end up paying for overhead, not value.
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Nothing you don't need
No need for another dashboard if you don’t want one. We fit into your existing setup.
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ROI from the off
Typically around half the cost of larger providers. No unnecessary extras.
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Security at the core
Data stays where it should and your team stays in control, always.
Who uses Canvas?
Customer experience isn't owned by one team anymore.
Canvas helps teams across Customer Experience, Operations, Contact Centres, Digital, Field Services and Transformation understand where customers are struggling and which improvements will have the biggest impact.
So whether you're improving billing journeys, strengthening outage communications or making digital services easier to use, everyone knows what to improve next.