VOICE OF THE CUSTOMER SOFTWARE FOR FINANCIAL SERVICES
Fix the things that customers actually care about.
Canvas helps financial institutions understand customers, prioritise improvements and build stronger relationships.
Banking has never been more competitive.
Your customers compare every interaction to the best digital experiences they have, not just the ones from other banks.
That means every awkward application, confusing journey or unresolved issue becomes another reason to switch.
The problem isn't a lack of customer feedback, it’s knowing what actually matters and what to fix first.
The reality of financial services today.
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Friction isn't tolerated
When interactions feel slow or complicated, customers lose patience. Every extra click is an opportunity to abandon the journey altogether.
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Context is king
Customers expect you to know who they are and what's already happened. Disconnected systems create disconnected experiences.
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Switching is easy
Switching banks is easier than ever. Great products help, but great experiences build trust, strengthen relationships and keep customers coming back.
Great experiences build trust, strengthen relationships and keep customers coming back.
Why financial institutions use Canvas.
Customer feedback shouldn't just tell you what happened.
It should tell you what's driving customer behaviour, what's costing your organisation and where taking action will have the biggest impact.
Canvas helps you identify the moments that matter most across every customer journey.
Whether it's improving onboarding, reducing complaints, fixing service issues or making lending journeys smoother, Canvas helps you focus on the improvements that strengthen customer relationships, increase retention and keep customers choosing you.
How Canvas works.
Canvas captures feedback across every stage of the customer journey and brings it together in one place.
AI-powered text analytics uncovers recurring themes and emerging issues. Driver analysis shows what's influencing customer behaviour. Real-time alerts flag problems before they become bigger ones.
Traditional VoC platforms collect feedback. Canvas helps you decide what to do next.
Instead of spending hours digging through dashboards, your teams get clear priorities and practical next steps.
The result? Less time analysing, more time fixing.
Built for regulated environments.
Security, privacy and governance aren't optional in financial services. Neither is confidence in the technology you choose.
Canvas is built to support the security, privacy and governance standards expected in regulated financial services, giving you the insights you need while keeping your data secure and your teams in control.
Because earning customer trust starts with protecting it.
Integration made simple.
“Simple integration” is usually anything but. It drags on for months, costs more than it should and comes with a long list of conditions before anything even starts.
We’ve been on the receiving end of that and it’s frustrating. So we do it differently.
We work with what you've got
From modern cloud platforms to decades-old core banking systems, Canvas works with the technology you already have.
No unrealistic playbooks
We don’t expect a “perfect” data environment. We find the most direct route into your platform and deliver actionable insights.
Practical over painful
Our integrations are designed to work in the real world - functional, sensible and fast. You’ll be up and running in days not months.
Say no to legacy tax.
Financial services is complex enough. Your VoC programme shouldn’t make things worse.
A lot of platforms are complex, expensive and packed with features no one actually uses. You end up paying for overhead, not value.
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Nothing you don't need
No need for another dashboard if you don’t want one. We fit into your existing setup.
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ROI from the off
Typically around half the cost of larger providers. No unnecessary extras.
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Security at the core
Data stays where it should and your team stays in control, always.
Who uses Canvas?
Customer experience isn't owned by one team anymore.
Whether you're leading Customer Experience, Digital, Product, Operations or Transformation, Canvas helps you understand what customers need, where they're experiencing friction and which improvements will have the biggest impact.
And everyone works from the same customer insight, making it easier to prioritise investment, improve customer journeys and deliver better outcomes.