We are Experienced CX Practitioners

All our team members are customer experience specialists, with a minimum of five years’ experience. We understand that all businesses are different so we listen to our clients to co-create a programme that works for you.

Our people are the difference

We’re proactive

If you don’t understand your customers’ needs you risk losing them to brands who do. That’s why, at Watermelon, we encourage curiosity. We help you ask the right questions to get the answers you need to enhance customer experience, putting you ahead of the competition.

We’re experienced

We ask the right questions and use the right tools to capture the right answers in real time. Thanks to our Specialists, it’s a seamless journey. Each has a minimum of five years’ experience in research and technology so has the expertise to support you at every stage of your project.

We’re flexible

Our custom programmes can accommodate the unique requirements of your business with dashboards designed to best support your users. We can incorporate existing data and wider resources and also include analysis tools to make it easier than ever to get more from your data.

We’ve got Melon’s all over the world!

Meet the team

Watermelon's journey

  1. 2012

    Our founder Mark Squires saw a gap for an agency that could couple VOC technical experience with research consultancy. Watermelon are part of the Chime Communications Group.

  2. 2013

    Our first dynamic dashboard was offered to clients.

  3. 2014

    2015 brought new analysis tools and a real time modelling programme. Expansion to Asia Pacific and our office in Sydney allows 24/7 service for our clients.

  4. 2015

    Continuing to innovate we grew a new species of dashboard with social media and text sentiment analysis.

  5. 2016

    With over 50 melons on our team we continue to grow and evolve our offering with our dedicated R&D team.

  6. 2017

    A year of great achievement as we win our first MRS Award for Insight Management.

We build customer and employee engagement platforms. Some of our clients include:

RBS
Barclays
Anglian Water
Legal & General
Westpac
Saga

Get a Demo

Getting you setup on a demo account is as easy as 1-2-3. Just fill out this short form and one of our friendly consultants will get in touch to get the melon rolling!