We create CX solutions

Watermelon’s objective is to enable clients to build fit for purpose CX solutions. Fit for purpose doesn’t just mean listening to stakeholders and customers, it’s about taking into consideration other factors and variables such as price, method, time and many others.

To allow us to service clients we have a full spectrum of propositions and options. We offer three core solutions: Customer Feedback, Voice of the Customer and CX.

Customer Feedback

Our customer feedback solution is designed for those clients requiring an instant off the shelf proposition. Our solution is an established and proven self-complete model, offering our clients an alternative to our customised and premium approach.

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Voice of the Customer

Watermelon have refined the VoC process, combining technology and research to deliver a service that is both thorough and efficient. The process is supported at every stage and customised where needed to ensure your programme is fit for purpose.

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Customer Experience (CX)

As experts in the field of customer experience we don’t just run the programmes end to end. We, as trusted advisors, partner with clients and provide customer experience consultancy to help with strategic findings and insights to activate business change.

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We build customer and employee engagement platforms. Some of our clients include:

RBS
Barclays
Anglian Water
Legal & General
Westpac
Saga
View our client list

Get a Demo

Getting you setup on a demo account is as easy as 1-2-3. Just fill out this short form and one of our friendly consultants will get in touch to get the melon rolling!