An overlay survey is a pop-up that provides real time feedback from the online customer.
The survey appears on the customer’s browser – unaffected by security and pop-up blockers. Watermelon deploy the survey on a specific page that a customer is browsing or use our technology to track user activity on the website and detect when they are about to navigate away from the site, at which point an exit overlay survey will be triggered.
This type of online survey can be triggered randomly, for example for every tenth website visitor or at specific times of the day, to minimise frustration amongst frequent visitors to the website.
Getting you setup on a demo account is as easy as 1-2-3. Just fill out this short form and one of our friendly consultants will get in touch to get the melon rolling!