Survey Methodologies

IVR Surveys

Our state of the art IVR survey software combined with touch tone technology offers an effective solution for capturing real-time customer feedback – requiring only a telephone to take part.

What are IVR surveys?

An Interactive Voice Response (IVR) survey is a pre-recorded automated phone survey in which the customer responds vocally to questions or types numerical response using the keypad.

What are the benefits?

  • IVR surveys can be issued immediately after customer interaction to give a real-time understanding of the customer experience.
  • The opinions shared are objective and not influenced by the presence of an interviewer.
  • Capture customer comments verbatim which can then be supplied as recordings or transcriptions to start building real insight in real-time into true voice of the customer.

Watermelon’s approach

With automated administration, simple setup and multiple language options, Watermelon IVR survey software allows customers to leave detailed and open-ended feedback regardless of device and in the moment.

Recordings and transcriptions are then made available to start building real insight in real-time into customer feedback.

Survey Metric types

Watermelon Toolkit


Find out more

Survey Metrics

Find out more

Survey Methodologies

Find out more


Find out more

Work with the best in the industry...

Get in touch

Get a Demo

Getting you setup on a demo account is as easy as 1-2-3. Just fill out this short form and one of our friendly consultants will get in touch to get the melon rolling!