Computer Aided Telephone Interview (CATI) surveys use trained interviewers to probe and really get under the skin of the subject.
CATI surveys are computer-assisted telephone interviews, where the interviewer follows a script from a CATI software platform, and records the responses within it. CATI software enables interviewers to import a list of telephone numbers, call customers direct from the CATI platform, log call responses and make appointments to call back at a later date.
Watermelon ensure that the right methodologies are used to suit the company and their customer base to maximise response rates and quality of VoC data collected.
Getting you setup on a demo account is as easy as 1-2-3. Just fill out this short form and one of our friendly consultants will get in touch to get the melon rolling!