Dashboards

Our customised dashboards can seamlessly feed volumes of data from multiple sources and present it in clear, easy to read graphs, providing stakeholders with juicy insights in real time.

Our Dashboards - Delivering juicy insights

Every business is unique and there is no one-size-fits-all solution. At Watermelon, we provide expert advice and guidance to help create a dashboard that works for you. We can link your unique data points with an off-the-shelf online reporting tool to deliver quick and easy access to survey results, or a bespoke dashboard that links everything seamlessly. All in real-time.

Dashboard

Data Integration

Watermelon’s data integration module offers a holistic viewpoint of your performance. Our open-source platforms offer a clear way to display data from multiple sources, be that CRM data, existing secondary data, transactional data or social media data.

Social Media Integration

We overlay primary data with customer sentiment from social media, providing deeper understanding of your brand’s performance vs. competitors.

Text & Data Integration

Our filter options are customisable and can be powered by any primary or secondary variable e.g. segmentation data or even CRM systems, transactional data and present an easy to read and actionable performance overview.

Dashboard Features

Watermelon’s text analytics solution uncovers in depth insights about what your customers are really thinking about, helping drive immediate action for your business.

Detect Key Themes

For open responses we have a combined automated / manual approach to continuously flag key themes, look for emerging topics and make sure the sentiment is being applied accurately.

Action Management

Customer feedback is one of the most important components of the NPS program. The Listen Dashboard gives us the ability to drill down to individual surveys, and act on those surveys to improve the customer experience Click here to read more on our closed loop feedback.

Track KPIs

Customer feedback is one of the most important components of the NPS program. The Listen Dashboard gives us the ability to drill down to individual surveys, and act on those surveys to improve the customer experience Click here to read more on our closed loop feedback.

Leagues & Benchmarks

The League function gives the user the capacity to compare performance against peers or for the management team, to get an overview of all divisions / regions, easily identifying divisions / individuals for improvement / reward.

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Watermelon Toolkit

Analytics

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Survey Metrics

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Survey Methodologies

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Dashboards

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We build customer and employee engagement platforms. Some of our clients include:

RBS
Barclays
Anglian Water
Legal & General
Westpac
Saga
View our client list

Get a Demo

Getting you setup on a demo account is as easy as 1-2-3. Just fill out this short form and one of our friendly consultants will get in touch to get the melon rolling!