We understand that all businesses are different so we work with our clients to build a programme that works for them.
We are trusted advisors, not project managers or sales people. All of our team are customer experience specialists, with a minimum of five years’ experience, meaning they understand and manage your project from end-to-end.
We regularly work with clients on a consultative basis ranging from those just starting to think about gathering customer feedback to those who have an insight programme that isn’t meeting their needs. If you’d like to start a programme or feel your existing one could do more then get in touch with one of our Specialists today.
Our 6 step approach to consultancy
Step 1 Listening
Watermelon make listening a priority. Before we advise, we listen to clients requirements to understand business objectives, and stakeholder and customer requirements. Additionally we utilise legacy data to further our understanding of the landscape.
Our consultancy approach ensures our clients get the most out of their data and sets us apart from the rest.
Step 2 In-house
Watermelon don’t offshore, we keep everything in our offices and utilise the skills, knowledge and experience of our consultants.
Our team will deliver the whole proposition in-house, end to end, from technical build to how best to analyse and present the data.
Step 3 Partnership
Watermelon fully immerse ourselves in your business and adopt your values to become trusted advisors.
Our consultants can be seconded into your organisation to embrace the brand but most importantly to educate and advise client teams, enabling change.
Step 4 Practitioners
Watermelon don’t employ sales people or project managers. We employ practitioners who understand and deploy all aspects of the programme.
Our experts specialise in research, technology and programme management. All our consultants have a minimum of 5 years' industry experience.
Step 5 Implementation
Watermelon understand the importance of successful deployment. We partner with you to create a platform identity, with a clear roadmap and communication plan throughout implementation.
We have a dedicated team of consultants who are SixSigma and Prince 2 trained to roll out your programme effectively.
Step 6 Evolution
Watermelon don’t stand still, we don’t sell off the shelf solutions, we deploy fit for purpose VoC platforms.
Our consultants work with clients to take stock and use our framework to revisit and ensure the platform grows with your ever-changing landscape.
“Our clients tell us our people really make the difference at Watermelon...”