Consultancy

Why Your CX Programme Is Worth The Investment

To compete on customer experience, companies need to consistently deliver a better experience and customer expectations are higher than ever before. In this post we explore 5 reasons why Voice of the Customer is important to your business, but in reality there are many, many more.

How to Perfect Your Survey Invitation Email

Creating a powerful survey invitation email can shape your CX programme’s success and boost response rates.  Here’s our definitive guide to creating a highly effective survey invitation email:

“Listening to customers can identify opportunities, avoid mistakes and positively impact word of mouth...”

Mark Squires, Chief Executive - Watermelon

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