Dashboard reporting & analytics.
Our customised dashboards seamlessly feed volumes of experience data from multiple sources and present it in clear, easy to read graphs, providing stakeholders with juicy insights in real time and driving action across your business.
Tailored design.
Every business is unique and there is no one-size-fits-all solution.
At Watermelon, we provide expert advice and guidance to help create a bespoke dashboard that works for you. We design the dashboard around your objectives and organisational structure, giving colleagues across your business access to relevant results and enabling them to respond to customer needs at both tactical and strategic levels. All in real-time.
Feature fit.
Tailored Viewpoints
Unique user logins ensure colleagues have access to the relevant tools and data when they login to the dashboard, tailored to their role and responsibilities.
Track KPIs
Review performance at key metrics and customer experience drivers, with spot and trend results providing a longitudinal view of performance.
Leagues + Benchmarks
Customer experience feedback is aligned to your business structure, so you can understand performance by products, departments, teams and individuals across channels and touchpoints, for focused action planning, training and development.
Text Analytics
Unstructured data is key to understanding customer experiences. Verbatim analysis tools are vital to process customer comments and convert them into actionable insight for users across the business.
Drivers Analysis + Modelling
Using key metrics and customer experience drivers, we identify what matters most to customers and the impact improvements will have by using regression analysis techniques, enabling you to prioritise CX initiatives effectively.
Action Management
We send alerts to the right people in your business, enabling instant action and response to customer issues. Our closed loop feedback system identifies customers who need help as well as where recurring issues and the root causes of problems lay.
Holistic View
Voice of the Customer feedback can be combined with historic data, operational performance data, sales data, public reviews, social data and more to provide an integrated view of customer experience performance.
Granular Drill Down
Users can interrogate the data and deep dive into specific experiences. Feedback can be filtered by channel, touchpoint, customer segments, product categories and more to review customer experience in detail.
