We are an experienced team of Voice of the Customer Specialists delivering a fresh approach to customer insight. We partner with you to build customised solutions that meet your individual business needs.
Since Watermelon’s seeds were first sown in 2012 we’ve grown to a team of over 35 consultants based in London and offices in Europe, New York and Sydney. All of our specialists have at least 5 years’ experience in research and technology so they can seamlessly support your insight programme from end-to-end. Our client list is both broad and international.
We are the difference
We think differently
If you don’t understand your customers’ needs you risk losing them to brands who do. That’s why, at Watermelon, we encourage curiosity. We help you ask the right questions to get the answers you need to enhance customer experience. The result: greater customer satisfaction, loyalty and sales. Putting you ahead of the competition.
We act differently
We ask the right questions and use the right tools to capture the right answers in real time. Thanks to our Specialists, it’s a seamless journey. Each has a minimum of five years’ experience in research and technology so has the expertise to support you at every stage of your project. And we do this without a project manager or salesperson in sight.
We work differently
We work with you to tailor-make surveys that delve into the mind of your customer, and respond in real-time. We also make it easier than ever to understand the insights you get. Our customisable dashboards can integrate information from multiple sources. We can accommodate your unique requirements and can even work with your pre-existing data.
Want to learn more?
Want to know how we can help your brand or business improve customer loyalty?
Watermelon sliced open
Voice of the Customer
We capture the voice of your customer as it happens. We have a dedicated platform that links customer feedback to key stakeholders in real-time via our portal.
Fast, fresh feedback drives relevant responses that in turn make constructive change possible and, most importantly, improve customer satisfaction.
We realise every business is unique and that there’s no one-size-fits-all so we offer guidance and expert advice to help you choose the right option for you.
Whether that’s an off-the-shelf online reporting tool to deliver quick, easy access to survey results, or a tailor-made branded dashboard that links everything seamlessly